Web Analytics for Technical Documentation Sites

{ Posted on Sep 01 2010 by annegentle }
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Categories : techpubs, tools
I'm studying different help sites and applying web analytics. I wanted to write up some of the processes, potential wins, and possible short comings of web analytics for technical communication. When I spoke with a few Google technical writers at the ...Read More »

A Simple Thank You

{ Posted on Aug 25 2010 by annegentle }
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Categories : social media
I recently needed the assistance of Apple Care when my iTunes account went a little wonky. Long story short, I needed to disconnect my iTunes account from my credit card. The support rep was friendly, kind, and understanding. She worked pretty ...Read More »

Writing Engaging Technical Documentation

{ Posted on Aug 10 2010 by annegentle }
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Categories : social media, techpubs, writing
Engaging technical documentation isn't written by Tina the Brittle Tech Writer. Who is she? She's the technical writer in Dilbert's engineering department. Tina believes any conversation within hearing distance is intended as an insult to her profession and her gender. She ...Read More »

Even more technical documentation wikis

{ Posted on Aug 05 2010 by annegentle }
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Categories : techpubs, tools, wiki, writing
Last spring I wrote up a blog entry pointing out some additional technical documentation wikis to add to a list I had in my "Wiki-fy Your Doc Set" presentation. A recent Twitter request asking for technical documentation wiki examples brings ...Read More »

Are TechComm Bloggers Influential?

{ Posted on Aug 02 2010 by annegentle }
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Categories : social media
I've been immersed in Social Media Metrics working with LugIron since early 2010. Because of this recent immersion I took a nerds-eye view of the recent post on the MindTouch blog, The Most Influential Technical Communicator Bloggers. Pretty exciting to ...Read More »

Engagement Metrics Comparisons

{ Posted on Jul 27 2010 by annegentle }
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Categories : social media
I've written a pair of highly interesting blog entries for LugIron in the past month, looking at user engagement for brands varying from cameras and photography to airlines and travel. Check 'em out if you're interested in social media metrics for ...Read More »

Must Help Pages Live Forever?

{ Posted on Jul 20 2010 by annegentle }
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Categories : techpubs, tools, wiki
I'm pondering the 1998 article, Pages Must Live Forever (from Jakob Nielson's Alertbox) while documenting the content aging report in MindTouch 2010 (Read the spec here, read the user guide here). With redirects helping stave off link rot, it seems that ...Read More »

Going into Listening Phase

{ Posted on Jun 24 2010 by annegentle }
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Categories : social media, techpubs, writing
I'm going into a listening phase for a client, where I observe their customers and partners habits online. I thought I'd write up some of my techniques. The overarching task is listed as "Set up a monitoring system for “listening” ...Read More »

Compact Information and Bugs (Not the Software Kind)

{ Posted on Jun 22 2010 by annegentle }
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Categories : techpubs, writing
Bug vacuums are a big hit in our house this month. I'm such the mom of boys, huh? I like the bug vacuums because the bugs aren't harmed and we can see them up close. Plus, it's not a terribly loud ...Read More »

Businesses and Social Media – Insights from the Door64 TechFair

{ Posted on Jun 16 2010 by annegentle }
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Categories : social media, tools, work
Today’s Technology Tools and Social Media for Growing Business was the title, and this session was the last one for Tech Fair, and the Panelists and their company names form an impressive lineup: Doug Whatley - Human Capital Consultant, moderator Scott ...Read More »
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