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Where I muse about personas and technical writing
It is exciting when something relevant to your job hits the mainstream news sources. In my case, Best Buy’s use of personas to help create empathy and understanding of customers was a concept I could relate to immediately. I want to share [...]

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Just kidding. ITIL is far from dead, and here’s some proof.
“ITIL is dead” said the sign hanging in the network ops group at Nationwide Insurance in Columbus, Ohio. Take a look at this article on how it’s going in the trenches of ITIL adoption. The article is “ IT pros share [...]

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Where I connect diet Coke and ITIL, oddly enough
At my office, our Coke machines are on free vend. What a great employee benefit for a diet Coke drinker like me. It’s my coffee substitute. Unless I’m going to be giving a presentation (ItalktoofastwhenIdrinkcaffeine), I drink a lot of diet [...]

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Last week I talked about the journey along a route to value. Today I’ll point you to a tool to assess where you are on your journey.
I said last week that the Route To Value approach makes it possible for you to gain value from solutions, regardless of where your organization is [...]

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Discussing what is a route to value, anyway?
I just started on a Routes To Value writing team this summer, and I had a lot to read just to try to wrap my head around a route to value. What is a route to value? Why were they created?
A Route To [...]

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Sign up for the BSM thrill ride is a few clicks away.
I thought I’d offer some sign up information for the BSM International Airport Simulation I wrote about yesterday. The BMC education site has other locations as well that you can get to with a few clicks. Class details for [...]

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BSM International. Where we all get to stare at fancy mock network diagrams, solve logic puzzles, and pretend to feed hungry airline passengers.
Ah, yes. Atwell Williams’ podcast brings back memories of the BSM simulation course.
A few weeks ago, I also stumbled across this review of our BSM International training class. The [...]

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I’m Anne Gentle, the latest addition to the blogger lineup at talk.bmc.com.
I’m a self-professed geeky information developer, which is merely a fancy term for technical writer. I’m definitely branching out with the blogger job description, but in my mind a blogger is simply a writer with some server technology [...]

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