Archive for September, 2005:

Best Buy’s personas hit the mainstream

{ Posted on Sep 29 2005 by annegentle }
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Where I muse about personas and technical writing It is exciting when something relevant to your job hits the mainstream news sources. In my case, Best Buy's use of personas to help create empathy and understanding of ...Read More »

ITIL is dead. Long live ITiL.

{ Posted on Sep 26 2005 by annegentle }
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Just kidding. ITIL is far from dead, and here's some proof. "ITIL is dead" said the sign hanging in the network ops group at Nationwide Insurance in Columbus, Ohio. Take a look at this article on how ...Read More »

Demystifying diet Coke and ITIL

{ Posted on Sep 21 2005 by annegentle }
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Where I connect diet Coke and ITIL, oddly enough At my office, our Coke machines are on free vend. What a great employee benefit for a diet Coke drinker like me. It's my coffee substitute. Unless I'm ...Read More »

Where are you on your route?

{ Posted on Sep 19 2005 by annegentle }
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Last week I talked about the journey along a route to value. Today I'll point you to a tool to assess where you are on your journey. I said last week that the Route To Value approach makes it possible for ...Read More »

Ah ha! Discovery along your route

{ Posted on Sep 15 2005 by annegentle }
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Discussing what is a route to value, anyway? I just started on a Routes To Value writing team this summer, and I had a lot to read just to try to wrap my head around a route to value. ...Read More »

How to sign up for BSM International Airport Simulation

{ Posted on Sep 13 2005 by annegentle }
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Sign up for the BSM thrill ride is a few clicks away. I thought I'd offer some sign up information for the BSM International Airport Simulation I wrote about yesterday. The BMC education site has other locations ...Read More »

The catering’s down! Flights can’t take off!

{ Posted on Sep 12 2005 by annegentle }
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BSM International. Where we all get to stare at fancy mock network diagrams, solve logic puzzles, and pretend to feed hungry airline passengers. Ah, yes. Atwell Williams' podcast brings back memories of the BSM simulation course. A few weeks ago, ...Read More »

Anne Gentle, explorer

{ Posted on Sep 09 2005 by annegentle }
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I'm Anne Gentle, the latest addition to the blogger lineup at talk.bmc.com. I’m a self-professed geeky information developer, which is merely a fancy term for technical writer. I’m definitely branching out with the blogger job description, but ...Read More »