Archives for February 2006

February 28, 2006 by annegentle

How many songs are on your iPod?

Interesting discovery about the reality of how much we’re willing to load on an iPod, wondering what parallels could be drawn for infrastructure management I read on collision detection the other day that on the average, people only have 375 songs stored on their mp3 device, with iPod owners having a slightly larger average at […]

February 23, 2006 by annegentle

How to implement a document or records management system that meets ISO standards

As a follow-on to the “Best Practices in document management systems post, I received an email with a pointer to a comprehensive doc management process I received a great follow up email from Bob, the person who originally asked me about best practices in document management systems. He shared what he found as he continued […]

February 22, 2006 by annegentle

Best practices in tech comm for fit in the organization

Discussion of where a tech pubs department best fits in a company, and what staffing levels are best suited for success This post is another part in a series about best practices in technical publications for software companies. Other posts include “ Questions for best practices in technical publications” and “Best practices for document management […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]