Archives for March 2006

March 31, 2006 by annegentle

Friday fun – solving Sudoku with SQL

Using SQL in interesting ways Stumbled across these links on my Digg RSS feed. Two articles showing how to solve Sudoku puzzles with T-SQL and with Oracle SQL. I’ve been writing database doc long enough to find that absolutely awesome. Each article shows a few useful and complex SQL techniques. The T-SQL article is particularly […]

March 30, 2006 by annegentle

ITIL and monitoring

How monitoring your infrastructure can provide a base layer for ITIL practices I’m relatively new to BMC Performance Manager but I’ve learned a lot in the past year or so about the capabilities and how it fits into the Infrastructure and Application Management Route to Value. So this post talks about a white paper my […]

March 23, 2006 by annegentle

How to create help files for custom BMC Performance Managers

Cross-platform browser HTML-based help is built right in to the SDK for BMC Performance Manager All this is documented in the Controlled Availability release of the BMC Performance Manager Software Development Kit (SDK), but I thought I’d write it up here as well, hoping it’s helpful. Contact your sales rep if you want more information […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]