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I offer a collection of ITIL links
For your Friday reading and perusal or for bookmarking and saving for later:

Office of Government Commerce, originators of ITIL, homepage: http://www.itil.co.uk/
Real World ITIL blog: http://blog.evergreensys.com/
IT Skeptic blog: http://www.itskeptic.org/
ITIL Community forum: http://itilcommunity.com
Dr. ITIL blog: http://www.dritil.blogspot.com/
An ITIL project in the real world blog: http://itil4real.blogspot.com/

As an additional bonus, there are [...]

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From “Creating Passionate Users,” Kathy Sierra follows up to her “let marketing write the manuals” post
Her post on “Creating Passionate Users” is a long one but well worth reading — How to get users to RT*M. Since this is a G-rated blog, apologies for the known acronym. Let’s say it [...]

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A real world look at wikis with Wikipedia as the case study… who is creating that content, anyway?
Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I’m reading “Who Writes Wikipedia” which is a study on how Wikipedia is edited and maintained. [...]

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What would you do to make this particular type of content into topics?
I’ve been looking at content at BMC and determining whether it belongs in a concept, reference, or task topic using DITA’s definition of a topic. I had one particular item that seemed like it could be arranged [...]

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Plus a description of what a technical writer does through an interview with a technical communication student from Miami University
I got an interesting query from Matt, a student at Miami University in Ohio, where I received my master’s degree in Scientific and Technical Communication (MTSC). Miami University also has [...]

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When you want to use the DITA Open Toolkit transforms but you want to use your own CSS, here’s how to substitute your CSS for HTML Help (CHM)
Here’s how I was able to substitute my own CSS (Cascading Style Sheet) file when using the DITA transforms to make compiled help files (CHM). I [...]

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For example, the FrameMaker Chautauqua is local to Austin in November
There are plenty of tech pubs related conferences to attend this fall. This is by no means a thorough listing but these three have caught my eye recently.
There’s the CM Pros Fall 2006 Summit discussing Content Management and the [...]

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BMC is offering a discovery extension for the battery recall
Wow, this discovery extension for Marimba is just what we were talking about last week when Facing the Dell laptop with a Sony battery recall… can a CMDB help? I think that our conclusion was, tracking that information in your [...]

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