2006 September | Just Write Click

ITIL blog roundup

{ Posted on Sep 29 2006 by annegentle }

Tags : ITIL
Categories : talk.bmc

I offer a collection of ITIL links For your Friday reading and perusal or for bookmarking and saving for later: Office of Government Commerce, originators of ITIL, homepage: http://www.itil.co.uk/ Real World ITIL blog: http://blog.evergreensys.com/ IT Skeptic blog: http://www.itskeptic.org/ ITIL Community forum: http://itilcommunity.com Dr. ITIL ...Read More »

An outline for a passionate user guide

{ Posted on Sep 27 2006 by annegentle }

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Tags : John Carroll, minimalism, minimalist documentation, technical writer, technical writing, The Nurnberg Funnel, topic authoring, user manuals
Categories : talk.bmc

From "Creating Passionate Users," Kathy Sierra follows up to her "let marketing write the manuals" post Her post on "Creating Passionate Users" is a long one but well worth reading -- How to get users to RT*M. Since ...Read More »

What if users wrote the manuals?

{ Posted on Sep 22 2006 by annegentle }

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Tags : content creator, DITA wiki, documentation, editor, tech pubs, technical communications, technical publications, technical writer, technical writing, wiki, wikipedia
Categories : talk.bmc

A real world look at wikis with Wikipedia as the case study... who is creating that content, anyway? Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I'm reading "Who Writes ...Read More »

Turning information into DITA topics

{ Posted on Sep 14 2006 by annegentle }

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Tags : DITA, DITA topic, structured authoring, topic authoring
Categories : talk.bmc

What would you do to make this particular type of content into topics? I've been looking at content at BMC and determining whether it belongs in a concept, reference, or task topic using DITA's definition of a ...Read More »

Reports and proposals in technical publications

{ Posted on Sep 12 2006 by annegentle }

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Tags : batsc, career, masters in technical and scientific communication, Miami University, MTSC, proposals, reports, technical writer, technical writer career, technical writing, technical writing career, typical day
Categories : talk.bmc

Plus a description of what a technical writer does through an interview with a technical communication student from Miami University I got an interesting query from Matt, a student at Miami University in Ohio, where I received my master's ...Read More »

How to substitute your custom CSS when using DITA Open Toolkit transforms

{ Posted on Sep 07 2006 by annegentle }

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Tags : custom CSS output, customizing DITA, DITA CHM, DITA HTML Help, DITA Open Toolkit, DITA output, DITA processing, substitute css chm, substitute CSS DITA, switch css chm, switch CSS DITA
Categories : talk.bmc

When you want to use the DITA Open Toolkit transforms but you want to use your own CSS, here's how to substitute your CSS for HTML Help (CHM) Here's how I was able to substitute my own CSS (Cascading Style Sheet) ...Read More »

Lots of tech pubs and content management conferences this fall

{ Posted on Sep 05 2006 by annegentle }

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Tags : CM Pros Summit, DocTrain, FrameMaker Chatauqua
Categories : talk.bmc

For example, the FrameMaker Chautauqua is local to Austin in November There are plenty of tech pubs related conferences to attend this fall. This is by no means a thorough listing but these three have caught my eye ...Read More »

Free discovery tool for Dell battery recall

{ Posted on Sep 05 2006 by annegentle }

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Tags : Dell battery recall, discovery, faulty battery, finding faulty batteries, finding recalled batteries, Sony battery recall
Categories : talk.bmc

BMC is offering a discovery extension for the battery recall Wow, this discovery extension for Marimba is just what we were talking about last week when Facing the Dell laptop with a Sony battery recall... can a ...Read More »