I offer a collection of ITIL links For your Friday reading and perusal or for bookmarking and saving for later: Office of Government Commerce, originators of ITIL, homepage: http://www.itil.co.uk/ Real World ITIL blog: http://blog.evergreensys.com/ IT Skeptic blog: http://www.itskeptic.org/ ITIL Community forum: http://itilcommunity.com Dr. ITIL blog: http://www.dritil.blogspot.com/ An ITIL project in the real world blog: http://itil4real.blogspot.com/ […]
Archives for September 2006
An outline for a passionate user guide
From “Creating Passionate Users,” Kathy Sierra follows up to her “let marketing write the manuals” post Her post on “Creating Passionate Users” is a long one but well worth reading — How to get users to RT*M. Since this is a G-rated blog, apologies for the known acronym. Let’s say it stands for “Read The […]
What if users wrote the manuals?
A real world look at wikis with Wikipedia as the case study… who is creating that content, anyway? Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I’m reading “Who Writes Wikipedia” which is a study on how Wikipedia is edited and maintained. Is it really “a […]