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	<title>Comments on: Community support &#8211; don&#8217;t think of yourself as a customer but as a member of a movement</title>
	<atom:link href="http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/feed/" rel="self" type="application/rss+xml" />
	<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/</link>
	<description>Documentation as conversation</description>
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		<title>By: Janet Swisher</title>
		<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/comment-page-1/#comment-154</link>
		<dc:creator>Janet Swisher</dc:creator>
		<pubDate>Wed, 28 Nov 2007 20:28:39 +0000</pubDate>
		<guid isPermaLink="false">http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/#comment-154</guid>
		<description>Sorry to be a tease. My brother has claimed my XO for his kids.</description>
		<content:encoded><![CDATA[<p>Sorry to be a tease. My brother has claimed my XO for his kids.</p>
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		<title>By: Janet Swisher</title>
		<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/comment-page-1/#comment-157</link>
		<dc:creator>Janet Swisher</dc:creator>
		<pubDate>Fri, 16 Nov 2007 16:37:28 +0000</pubDate>
		<guid isPermaLink="false">http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/#comment-157</guid>
		<description>I&#039;m planning to buy an XO. If my brother doesn&#039;t want it for his boys (9, 13, 15), you can have it for your preschool.</description>
		<content:encoded><![CDATA[<p>I&#8217;m planning to buy an XO. If my brother doesn&#8217;t want it for his boys (9, 13, 15), you can have it for your preschool.</p>
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		<title>By: annegentle</title>
		<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/comment-page-1/#comment-156</link>
		<dc:creator>annegentle</dc:creator>
		<pubDate>Wed, 14 Nov 2007 05:16:53 +0000</pubDate>
		<guid isPermaLink="false">http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/#comment-156</guid>
		<description>Yes, I do, it&#039;s ages 6-16. I was just reading the &quot;Ask OLPC a Question&quot; page on their wiki at http://wiki.laptop.org/go/Ask_OLPC_a_Question/New and that has been asked a few times, so you&#039;re in good company. :)</description>
		<content:encoded><![CDATA[<p>Yes, I do, it&#8217;s ages 6-16. I was just reading the &#8220;Ask OLPC a Question&#8221; page on their wiki at <a href="http://wiki.laptop.org/go/Ask_OLPC_a_Question/New" rel="nofollow">http://wiki.laptop.org/go/Ask_OLPC_a_Question/New</a> and that has been asked a few times, so you&#8217;re in good company. <img src='http://justwriteclick.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Janet Swisher</title>
		<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/comment-page-1/#comment-155</link>
		<dc:creator>Janet Swisher</dc:creator>
		<pubDate>Wed, 14 Nov 2007 05:14:00 +0000</pubDate>
		<guid isPermaLink="false">http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/#comment-155</guid>
		<description>Do you know what the intended age range is for the XO?</description>
		<content:encoded><![CDATA[<p>Do you know what the intended age range is for the XO?</p>
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		<title>By: Robert Nagle</title>
		<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/comment-page-1/#comment-153</link>
		<dc:creator>Robert Nagle</dc:creator>
		<pubDate>Mon, 12 Nov 2007 18:42:30 +0000</pubDate>
		<guid isPermaLink="false">http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/#comment-153</guid>
		<description>I bought my OLPC this morning. You might enjoy &lt;a href=&quot;http://www.teleread.org/blog/?p=7587&quot; rel=&quot;nofollow&quot;&gt;this piece on the XO  and ebooks &lt;/a&gt; which I wrote last night.  I&#039;m starting a &lt;a href=&quot;http://www.imaginaryplanet.net/weblogs/idiotprogrammer/?p=83399673&quot; rel=&quot;nofollow&quot;&gt;Houston OLPC user group in January &lt;/a&gt;.

As someone who has spent the last two days flailing about to find the best XO wiki pages, your page was a welcome relief.  Linux documentation in general &quot;emerges&quot;, and it can be a source of frustration for those not used to it.

I know you&#039;ve written about wikis as documentation, and we see the problems. The documentation misses some things, doesn&#039;t list the  latest status or specifically how to do things.  Also, there&#039;s a lot of contradictory information. Even after looking through the wiki I assumed there weren&#039;t much in the way of textbooks and then I happened upon a &lt;a href=&quot;http://wiki.laptop.org/go/Library_grid&quot; rel=&quot;nofollow&quot;&gt;whole list of ebook libraries &lt;/a&gt;.  I&#039;m assuming that they&#039;re just more focused on overseas marketing and internal development and not on user documents (the open source world is used to relying on community-driven documentation).

Interestingly, I judged an STC competition entry produced in AuthorIT recently and was sold by its versatility. I think the OLPC are more comfortable with open source documentation methods even if they recognize its inadequacies.  Another problem with wiki documentation is that it gives status reports of not-yet-finished items, and that obscures the list of things which are completed and user-ready.

I haven&#039;t signed up for a wiki account yet, although I guess I suppose I will. I&#039;m starting a site for my user group with tips &amp; tricks. The question then becomes, if the tips &amp; tricks are so useful, don&#039;t they belong inside the main wiki itself?

One source of  frustration to me is the lack of response from them about buying 100+ devices. For that volume, the price falls to $299, and that is much more affordable.

By the way, you might want to put teleread on your RSS reader for December and January. David and I will be blogging heavily about OLPC as it pertains to ebooks.</description>
		<content:encoded><![CDATA[<p>I bought my OLPC this morning. You might enjoy <a href="http://www.teleread.org/blog/?p=7587" rel="nofollow">this piece on the XO  and ebooks </a> which I wrote last night.  I&#8217;m starting a <a href="http://www.imaginaryplanet.net/weblogs/idiotprogrammer/?p=83399673" rel="nofollow">Houston OLPC user group in January </a>.</p>
<p>As someone who has spent the last two days flailing about to find the best XO wiki pages, your page was a welcome relief.  Linux documentation in general &#8220;emerges&#8221;, and it can be a source of frustration for those not used to it.</p>
<p>I know you&#8217;ve written about wikis as documentation, and we see the problems. The documentation misses some things, doesn&#8217;t list the  latest status or specifically how to do things.  Also, there&#8217;s a lot of contradictory information. Even after looking through the wiki I assumed there weren&#8217;t much in the way of textbooks and then I happened upon a <a href="http://wiki.laptop.org/go/Library_grid" rel="nofollow">whole list of ebook libraries </a>.  I&#8217;m assuming that they&#8217;re just more focused on overseas marketing and internal development and not on user documents (the open source world is used to relying on community-driven documentation).</p>
<p>Interestingly, I judged an STC competition entry produced in AuthorIT recently and was sold by its versatility. I think the OLPC are more comfortable with open source documentation methods even if they recognize its inadequacies.  Another problem with wiki documentation is that it gives status reports of not-yet-finished items, and that obscures the list of things which are completed and user-ready.</p>
<p>I haven&#8217;t signed up for a wiki account yet, although I guess I suppose I will. I&#8217;m starting a site for my user group with tips &amp; tricks. The question then becomes, if the tips &amp; tricks are so useful, don&#8217;t they belong inside the main wiki itself?</p>
<p>One source of  frustration to me is the lack of response from them about buying 100+ devices. For that volume, the price falls to $299, and that is much more affordable.</p>
<p>By the way, you might want to put teleread on your RSS reader for December and January. David and I will be blogging heavily about OLPC as it pertains to ebooks.</p>
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		<title>By: Peter Rock</title>
		<link>http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/comment-page-1/#comment-152</link>
		<dc:creator>Peter Rock</dc:creator>
		<pubDate>Mon, 12 Nov 2007 16:58:07 +0000</pubDate>
		<guid isPermaLink="false">http://justwriteclick.com/2007/11/12/community-support-dont-think-of-yourself-as-a-customer-but-as-a-member-of-a-movement/#comment-152</guid>
		<description>Thanks for volunteering your time.</description>
		<content:encoded><![CDATA[<p>Thanks for volunteering your time.</p>
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