Archives for April 2008

April 29, 2008 by annegentle

Product web site design

I’m reminded of the power of the product site by this post from the meeblog, the meebo blog. Meebo is a web-based Instant Messenger for multiple IM platforms such as Google Talk and AIM together in one interface. It’s extremely handy, but apparently a product website redesign has really pushed their visibility even higher. I […]

April 28, 2008 by annegentle

Putting content into context in a wiki – especially in a large environment

An interesting read on the front page of wordpress.com of all places. I enjoy random clicking, and this one came up with a great commentary on the difficulty of using a wiki to get how to information. From Learning about Second Life from Google: Over at SL, the main source of information is on the […]

April 26, 2008 by annegentle

Unconference in Vancouver during DocTrain West

I’m working on an unconference for Wednesday evening of DocTrain West from 6:30-8:30 (well, beer-thirty) – with only a little bit of overlap between one of the receptions and the unconferece. Please, come and participate with us. I’ll bring my XOs for demonstrations, Lisa Dyer is presenting about her DITA-wiki hybrid, and Alan Porter will […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]