Upcoming presentations in Austin and Houston

I’ll be presenting Documentation as Conversation at the Austin STC meeting Tuesday October 7th.

Austin When

Tuesday October 7th
6:00 – 6:30 PM: Networking
6:30 – 7:30 PM: Program
7:45 – 9:00 PM: Networking dinner

Austin Where

UT Commons Center – Room 1.138 [Map]

Then in November I’m going to make the trip to the Houston STC Meeting Tuesday November 11th.

Houston When
Tuesday November 11th
5:30 – 6:30 PM: Networking
6:30 – 7:30 PM Program
Houston Where
Holiday Inn Select
Here’s the description of my talk about ideas for social networking and documentation. I hope to see you at one or the other!

Documentation as Conversation: Working conversation and community into documentation using social technologies

Even if your documentation system does not converse with your users, your documentation can help customers talk to each other and make the connections that help them do their jobs well, play with technology at home, or learn something new in a classroom setting.

Instead of concentrating on single sourcing or the tools of the trade, this talk describes how you can think about documentation and user assistance in a conversational way, perhaps with the help of some social networking applications. I’ll also discuss the in-person FLOSS Manuals BookSprint as a use of a wiki paired with a community event to gather together writers to accomplish documentation goals for free, open source software projects.

One comment

  • September 28, 2008 - 7:40 am | Permalink

    The idea sounds interesting. I think it would be very helpful for DIY related documentation, where we expect a lot of interaction among the developers and customers. Anne, I’d be looking out for more from you on this:)

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