2009 October | Just Write Click

Twitter and conversation analysis – who’s here?

{ Posted on Oct 26 2009 by annegentle }

Tags : conversation, customer support, documentation, software, support, twitter
Categories : social media

"Hoosier," the somewhat odd name for a native from Indiana, may have its roots in conversation. One of the stories is that when a knock from someone at the door rang out, the person inside would ask, "Who's here?" and ...Read More »

Notes from WebWorks RoundUp 2009

{ Posted on Oct 20 2009 by annegentle }

1 Comment

Tags : collaboration, DITA, single sourcing, social media, WebWorks, wiki
Categories : DITA, tools, wiki, writing

I attended two days of the WebWorks Roundup here in Austin this week and served on a few panels. I enjoyed signing books as every attendee got copies of books from XML Press. It had featured speakers like Tom Johnson ...Read More »

How you learn to use Google Wave

{ Posted on Oct 12 2009 by annegentle }

3 Comments

Tags : education, Google, howto, learning, user assistance, wave
Categories : social media

Since I write user assistance for a living, I'm naturally drawn to the devices the Google Wave team is implementing in order to teach people how to use Google Wave. For me, there were a few waves in my inbox from ...Read More »

Content curation – a manifesto

{ Posted on Oct 10 2009 by annegentle }

9 Comments

Tags : career, career plans, content, content creation, jobs, web content, writing
Categories : social media

The phrase "content curator" was one I had to define in the glossary of my book. It seems now that content curator is an idea that others are writing about as well. RJ Jacquez, Adobe product evangelist, tweeted a link to ...Read More »