I’ve published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting the User in User Assistance. I’d love to hear what you think about these techniques.
About Anne Gentle
Anne Gentle is the author of Conversation and Community: The Social Web for Documentation. She works on the OpenStack project now as a Content Stacker, collaborating on community documentation so that any organization can offer cloud computing capabilities using open source software. Read more...