2010 March | Just Write Click

Hurdles and Hardships using Wikis for Technical Documentation

{ Posted on Mar 31 2010 by annegentle }

Tags : agile, content management, technical writing, techpubs, web cms, wiki
Categories : techpubs, tools, wiki

After a Q&A on the Facebook discussion page for my book, Sarah Maddox and I had an additional email exchange talking about the difficulties people face when using wikis for documentation. I believe that many wikis are in the range of ...Read More »

Social media, conversation, and writing style

{ Posted on Mar 24 2010 by annegentle }

3 Comments

Tags : social media, style, style guide, writing
Categories : social media, writing

What are some pointers for developing a style guide for writing on the social web or for certain social mediums? I discuss style guidance at length in chapter 7 in my book, which is titled Finding Your Voice. In fact, ...Read More »

One community takeaway

{ Posted on Mar 09 2010 by annegentle }

1 Comment

Tags : community documentation
Categories : social media

Here's a question and answer writeup that I have had squirreled away for a while. Q: You recently published a book entitled "Conversation and Community". If you could pick just one thing from your book about interacting with the community, what ...Read More »

Respondents needed for user research authoring-tools

{ Posted on Mar 06 2010 by annegentle }

1 Comment

Tags : help, survey, tools, user assistance
Categories : social media

Today's post is from four graduate students from communication and information sciences at Radboud University in the Netherlands. If you work, or ever worked, with Author-it, RoboHelp, MadCap Flare or Help&Manual, we hope that you are willing to participate in user ...Read More »

Content tidbits from a Community Roundtable report

{ Posted on Mar 04 2010 by annegentle }

3 Comments

Tags : community, content, strategy
Categories : social media

I'm reading (with vigor!) the The State of Community Management Report: Best Practices from Community Practitioners from the Community Roundtable, and finding so many wonderful tips about content from people who are community managers. I had to start a list of ...Read More »

Google Analytics: Learning about Conversions at their University

{ Posted on Mar 02 2010 by annegentle }

No Comments

Categories : social media

I can't help but admire the design of Google's Conversion University for learning Google Analytics. They've built presentations with voiceovers that alternate between a male narrator and a female narrator. Most lessons are about 3 minutes to 7 minutes ...Read More »