Facebook for Social Support? I like.

When we first rolled out TryStack, a place for trying out cloud! for OpenStack, we heard the groans from the audience since our first ID check is through a Facebook login. No Facebook, no TryStack. But since we’ve worked through the manual process and put a straight-through “Login using Facebook” link on the Dashboard, I have to say the process is super easy and repeatably so.

And I’m quite glad that we have the TryStack Facebook group for people to ask questions specific to TryStack. As the OpenStack doc coordinator I’ve found the group to be very valuable in telling me what information they’re missing, where they get confused about usage, and so on.

I especially like the video linking I can do in Facebook comments. Here’s a link to a video I made introducing people to TryStack.

3 Comments

  • June 1, 2012 - 5:26 pm | Permalink

    I’m not sure why but realizing that Facebook is good for anything makes me sad :(

  • June 2, 2012 - 1:10 pm | Permalink

    Oh you are so right, sad Stef. I still remember writing an email about how we’d rather attract community members of Github and Stack Overflow than “people on Facebook.” :)

    It’s really interesting to see how the group keeps growing (over 1700 now) and this group was very quick to start answering each other’s questions. Rock on, TryStack Facebook group.

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