Archive for the ‘social media’ Category:

A Simple Thank You

{ Posted on Aug 25 2010 by annegentle }
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Categories : social media
I recently needed the assistance of Apple Care when my iTunes account went a little wonky. Long story short, I needed to disconnect my iTunes account from my credit card. The support rep was friendly, kind, and understanding. She worked pretty ...Read More »

Writing Engaging Technical Documentation

{ Posted on Aug 10 2010 by annegentle }
2 Comments
Categories : social media, techpubs, writing
Engaging technical documentation isn't written by Tina the Brittle Tech Writer. Who is she? She's the technical writer in Dilbert's engineering department. Tina believes any conversation within hearing distance is intended as an insult to her profession and her gender. She ...Read More »

Are TechComm Bloggers Influential?

{ Posted on Aug 02 2010 by annegentle }
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Categories : social media
I've been immersed in Social Media Metrics working with LugIron since early 2010. Because of this recent immersion I took a nerds-eye view of the recent post on the MindTouch blog, The Most Influential Technical Communicator Bloggers. Pretty exciting to ...Read More »

Engagement Metrics Comparisons

{ Posted on Jul 27 2010 by annegentle }
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Categories : social media
I've written a pair of highly interesting blog entries for LugIron in the past month, looking at user engagement for brands varying from cameras and photography to airlines and travel. Check 'em out if you're interested in social media metrics for ...Read More »

Going into Listening Phase

{ Posted on Jun 24 2010 by annegentle }
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Categories : social media, techpubs, writing
I'm going into a listening phase for a client, where I observe their customers and partners habits online. I thought I'd write up some of my techniques. The overarching task is listed as "Set up a monitoring system for “listening” ...Read More »

Businesses and Social Media – Insights from the Door64 TechFair

{ Posted on Jun 16 2010 by annegentle }
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Categories : social media, tools, work
Today’s Technology Tools and Social Media for Growing Business was the title, and this session was the last one for Tech Fair, and the Panelists and their company names form an impressive lineup: Doug Whatley - Human Capital Consultant, moderator Scott ...Read More »

What are you up to this summer?

{ Posted on Jun 08 2010 by annegentle }
8 Comments
Categories : social media
Less talk. More do. I'll be blogging less this summer and trying to gain more hands-on experience with building social, community-based user experiences around documentation. I'm wrapping up some contracts this month and starting an exciting new one with a wee ...Read More »

Elsewhere on the ‘Net

{ Posted on May 28 2010 by annegentle }
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Categories : social media, techpubs, writing
I haven't done a round up of other places I've been writing lately, so I thought I'd offer a roundup of articles I've written for other sites. What I'm writing 10 ways to motivate employees to use your CMS - Fierce Content ...Read More »

Google Analytics: Passing the Individual Qualification Test

{ Posted on May 25 2010 by annegentle }
3 Comments
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Categories : social media, tools, work, writing
I did it! I passed and received my individual qualification (IQ) for Google Analytics. Hurray! And Whew! The site offers a way to look up people who have passed their IQ test so you can verify if someone has it (here's ...Read More »

Documenting Open Source Software

{ Posted on May 20 2010 by annegentle }
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Categories : social media
I love reading different community perceptions of both FLOSS Manuals, where we write open docs for open software. I'm also lurking on mailing lists and forums where open source projects are figuring out documentation needs for their users. Forgive me ...Read More »
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