Archive for the ‘wiki’ Category:

Even more technical documentation wikis

{ Posted on Aug 05 2010 by annegentle }
4 Comments
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Categories : techpubs, tools, wiki, writing
Last spring I wrote up a blog entry pointing out some additional technical documentation wikis to add to a list I had in my "Wiki-fy Your Doc Set" presentation. A recent Twitter request asking for technical documentation wiki examples brings ...Read More »

Must Help Pages Live Forever?

{ Posted on Jul 20 2010 by annegentle }
5 Comments
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Categories : techpubs, tools, wiki
I'm pondering the 1998 article, Pages Must Live Forever (from Jakob Nielson's Alertbox) while documenting the content aging report in MindTouch 2010 (Read the spec here, read the user guide here). With redirects helping stave off link rot, it seems that ...Read More »

Advocate for Community Documentation

{ Posted on May 11 2010 by annegentle }
3 Comments
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Categories : social media, wiki
"Anne, I see you as an advocate for community documentation" - what a great compliment. I was so pleased with the response to my STC Summit talk last week, Strategies for the Social Web for Documentation. Here's the short description ...Read More »

Wikis for technical documentation – Cliff’s Notes

{ Posted on Apr 25 2010 by annegentle }
13 Comments
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Categories : techpubs, tools, wiki
If there ever could be a Cliff's Notes for the wiki chapter of my book, I think I'm writing it now. I've been working on a great project with MindTouch. I visited them for a focus group with other technical ...Read More »

Wikis, copyright, and licensing

{ Posted on Apr 13 2010 by annegentle }
1 Comment
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Categories : wiki, writing
A question about wikis and copyright came through my email inbox this week, and I thought I'd share it with my readers. It's a good question and a common misconception of wikis is that all content is always liberated once ...Read More »

Hurdles and Hardships using Wikis for Technical Documentation

{ Posted on Mar 31 2010 by annegentle }
15 Comments
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Categories : techpubs, tools, wiki
After a Q&A on the Facebook discussion page for my book, Sarah Maddox and I had an additional email exchange talking about the difficulties people face when using wikis for documentation. I believe that many wikis are in the range of ...Read More »

Focus on the User

{ Posted on Feb 10 2010 by annegentle }
6 Comments
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Categories : social media, techpubs, tools, wiki
I've published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting ...Read More »

Pilot or not?

{ Posted on Jan 12 2010 by annegentle }
3 Comments
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Categories : social media, wiki
While doing some research for LugIron, a startup here in Austin where I serve in an advisory role, I found a slideshow discussing signs of successful community launches by Joe Cothrel, a VP of service at Lithium. Now, what they mean ...Read More »

Context and behavior

{ Posted on Jan 04 2010 by annegentle }
1 Comment
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Categories : social media, wiki, work
I appreciated SocialText's Ross Mayfield describing the various levels of interaction in his One on One interview with Fierce Content Management. The interview reminds me that social context alters behavior and motivations. Think of an intranet situation, where interactions are ...Read More »

Comparing RSS feeds to social networks

{ Posted on Nov 16 2009 by annegentle }
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Categories : blogging, social media, wiki
Jakob Nielson and his research group, Nielsen Norman Group, have done it again - letting us know how users are actively perceiving and using social software for different business tasks. This research is important as the social web evolves so ...Read More »
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