Store
Looking for a faster ramp up for integrating social technology into user assistance? Wanting to see what all the fuss is about concerning social media, participatory media, and user-contributed content? You can now purchase information through the JustWriteClick.com website and tap into Anne Gentle’s perspective from her experiences.
Book: Conversation and Community: The Social Web for Documentation
If you are facing requests to incorporate social media and customer connections in your documentation, this book is for you.A free chapter about community and documentation is available at Scribd.com or as a PDF download. Please share! Buy at amazon.com
Article: Embrace the Un
Learn more about real-time collaborative events such as Book Sprints in this article co-authored by Janet Swisher and me. Free
Presentation: A Technical Writer’s Role in Web 2.0: Wiki-fy Your Doc Set
If you want to learn more about wikis and writing, determine best practices from others who are implementing wikis, and get links to example wikis, this presentation is for you. I discuss community building and my own experiences as a participant on wiki platforms, plus offer practical advice for motivating contributions. Buy online.
Article: Build a DITA Wiki Hybrid
In this article co-authored by Lisa Dyer, Michael Priestly, and me, you can learn about theoretical and practical examples of merging DITA (Darwin Information Typing Architecture), a structured authoring methodology, and wiki’s freeform authoring and editing capabilities.
Article: The “Quick Web” for Technical Documentation
I wrote this article after researching how wikis were implemented for end-user documentation after an Agile co-worker continued to challenge me to find good examples of useful wikis. Though it is showing its “age,” the principles of how wikis are used for technical documentation still hold true, and this article became suggested reading for a technical writing course at Lehigh Carbon Community College.
Anne Gentle is the author of 
