Change Management | Just Write Click

Troubleshooting my Configuration Management installation

{ Posted on May 08 2007 by annegentle }

My new assignment had me searching for troubleshooting information and I hit the jackpot Have you ever solved a particularly nasty bug or fixed a problem while writing an email to a co-worker about the problem? Merlin Mann of ...Read More »

Facing the Dell laptop with a Sony battery recall… can a CMDB help?

{ Posted on Aug 25 2006 by annegentle }

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Tags : Asset management, battery recall, Change Management, CMDB, Dell battery, Dell battery recall, DIGG, federated CMDB, Sony battery
Categories : talk.bmc

Determining how a CMDB could help the business with a recall like the Dell laptop with a Sony battery fire hazard So, was your laptop affected by the recent Sony battery recall? I have a Dell Latitude D600 and ...Read More »

Eating our own dog food, or sipping our own champagne

{ Posted on Jul 27 2006 by annegentle }

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Tags : BMC Performance Manager, BSM, Business Service Management, Change Management, dog food, eating one's own dog food, Remedy, Remedy AR System, scheduling, software test lab, white paper
Categories : talk.bmc

How we strive to achieve BSM at BMC Eating your own dog food. The phrase comes from the early television advertising genre when people would ask, but will the dog eat the food? Today it's categorized as ...Read More »