Posts Tagged ‘communication’

Email feedback mechanisms for online help

{ Posted on Jan 29 2010 by annegentle }
5 Comments
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Categories : social media
Email has become a universal conversation mechanism for business to business notification, customer to business communication, you name it. If you're not doing so already, you can add email links so that readers can send emailed feedback to your technical ...Read More »

Twitter Guidelines from UK Government

{ Posted on Jul 28 2009 by annegentle }
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Categories : social media
According to this article in the Guardian, there's a 5,000-word publication with the UK government's guide to using Twitter. It's available on scribd.com even, according to this Digital Engagement blog entry. I think there are good lessons to be learned here ...Read More »

Who else wants to be a technical communicator?

{ Posted on Oct 23 2007 by annegentle }
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Categories : writing
I have been reading many essays and articles lately about "where has technical writing gone" (including a nice reaction countering the manual-less existence Jared Spool perceives) and "woe is technical writing." Okay, I made the last one up. But all of ...Read More »

Writing End-User Documentation in an Agile Development Environment

{ Posted on Jul 02 2007 by annegentle }
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Categories : agile
This article was original published in the June 2007 issue of the CIDM Best Practices Newsletter. It is re-published in its entirety with the permission of the Center for Information Development Management. In this article, we examine an increasingly popular development ...Read More »