Posts Tagged ‘Google’

How you learn to use Google Wave

{ Posted on Oct 12 2009 by annegentle }
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Categories : social media
Since I write user assistance for a living, I'm naturally drawn to the devices the Google Wave team is implementing in order to teach people how to use Google Wave. For me, there were a few waves in my inbox from ...Read More »

You’ve got Google Site Search data, now what?

{ Posted on Mar 30 2009 by annegentle }
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Categories : techpubs
I've been collecting decent search data for only about three months now, after an initial misconfiguration. Since we have  multiple help sites and multiple search engines, some of the data from the early months of implementation isn't as useful - ...Read More »

How does search affect delivery and presentation methods?

{ Posted on Nov 11 2008 by annegentle }
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Categories : writing
Search technology and its application by our users is an ever-growing aspect of technical documentation today. How many times have you seen "I found the following Microsoft Knowledge Base article using a Google search." (or have you been guilty of ...Read More »

Stories from SXSWi 2008 – Creating Findable Rich Media Content

{ Posted on Mar 31 2008 by annegentle }
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Categories : social media, sxsw
Here are my notes for the Creating findable rich media content session at SXSW Interactive. Listen to the podcast for yourself if my haphazard notes are difficult to follow. Navigation typically not followable for Flash, etc. Text is embedded, not retrievable ...Read More »

Upcoming wiki talks in the central Texas area

{ Posted on Feb 08 2008 by annegentle }
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Categories : wiki
Next week I'm presenting at the Alamo STC Chapter, giving a talk titled "A Technical Writer's Role in Web 2.0 — Wiki-fy Your Doc Set." It's at the Igo Library in northwest San Antonio and you'll want to refer to ...Read More »

Specialized information hoarding

{ Posted on Jan 08 2008 by annegentle }
3 Comments
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Categories : techpubs, wiki
I get the greatest blog ideas from my lunch companions lately. This week it was a few former BMC writers. At BMC, the writers have an annual book exchange around the holiday time, and it was so popular we sometimes ...Read More »

Nifty tools

{ Posted on Oct 19 2006 by annegentle }
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Categories : talk.bmc
Open a DOS command prompt from Windows Explorer - how have I been missing out on this tool? And the Google Docs & Spreadsheets tool is a great idea. Not long ago, I was tipped off to a handy add-on tool ...Read More »

Supplementing product documentation with Google searches and blogs

{ Posted on Feb 03 2006 by annegentle }
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Categories : talk.bmc
Today I found a counter argument to the previous post about how good product documentation makes the product worthwhile Earlier this week I posted about how good product documentation can sell a product, but today I came across ...Read More »

EMC Adds Google Desktop to EMC Documentum Federated Search Environment

{ Posted on Jan 26 2006 by annegentle }
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Categories : talk.bmc
An excellent combination, Google search for your enterprise content Yep, yet another Google-related post. I guess I can't get away from Google lately. Documentum is the storage location for much of BMC Software's technical documentation, and this ...Read More »

Google Desktop to the rescue

{ Posted on Jan 24 2006 by annegentle }
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Categories : talk.bmc
Wherein I admit to a completely foolish overwrite of a white paper in progress, but also tell you how Google Desktop saved my text and made my day I was working in Word 2003 this morning on a white paper and ...Read More »
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