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Posts Tagged ‘Help Desk’
EMC Adds Google Desktop to EMC Documentum Federated Search Environment
Yep, yet another Google-related post. I guess I can’t get away from Google lately. Documentum is the storage location for much of BMC Software’s technical documentation, and this press release announces that EMC has chosen to integrate Documentum ECI Services with Google Desktop for Enterprise. It’s based on version 5.3 and offers full-text search capability across all types of documents stored in Documentum.
I also learned from this ComputerWorld article that Documentum already supported Google Web site search and the Google Search Appliance. This announcement touts the ability to use the Google Desktop search index.
The article also says that one target for this type of search is the call center employee whose job success depends on finding answers fast. I think many of us know how helpful it is to find answers fast regardless of job description. But certainly this is a tool for keeping your help desk and service desk fast and responsive.
Revisiting dirty jobs in IT…
I’ve found some answers to the question I posed earlier, what are IT’s dirtiest jobs?
Jason Hiner over at techrepublic.com (registration required, I believe) just started a thread asking, What are the worst jobs in IT? accompanied by the counter question, What are the best jobs in IT?
Great question, one I’ve asked here before in my IT Dirty Jobs post. And now I get some answers! Here are my three favorites.
How about computer technician for elementary, middle school, and high school computer labs, yikes. I envision virus infestations and germy keyboards (of course, studies have shown that keyboards are filthier than most toilets. Ew.) Not to mention the script kiddies who fancy themselves as hackers in the older grades.
I also liked the job description for an industrial machinery debugger and programmer. The loud, hot or cold (depending on the time of year) factory floor is your workstation, and apparently you have to climb over the broken machinery, risking life and limb! Risky, dirty, and high pressure all in one.
And the final one I’ll mention because it gets a lot of votes is “sole IT person,” meaning if it gets plugged in, you’re the one in charge of it company-wide. Yeah, that has to be a dirty job. Crawling under desks, driving to remote sites only to find out the problem is fixed before you get there, and the pressure under emergency situations (all eyes are on you until the network is up). Sounds down and dirty to me.
Other finalists include: ISP tech support, network cable installer, help desk, cooling fan hairball remover (okay, actually, computer refurbisher, blech).
So there you have it, a report on some downright dirty jobs.
