Posts Tagged ‘ITIL’

Podcast production at talk.bmc.com

{ Posted on Sep 16 2008 by annegentle }
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It went all too quickly, but for the past few months I've been working with Tom Parish on podcast production at talk.bmc.com. I've since decided I can't juggle quite that many balls in the air, but I'm pleased with how ...Read More »

ITIL blog roundup

{ Posted on Sep 29 2006 by annegentle }
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I offer a collection of ITIL links For your Friday reading and perusal or for bookmarking and saving for later: Office of Government Commerce, originators of ITIL, homepage: http://www.itil.co.uk/ Real World ITIL blog: http://blog.evergreensys.com/ IT Skeptic blog: http://www.itskeptic.org/ ITIL Community forum: http://itilcommunity.com Dr. ITIL ...Read More »

Learning a lot by reading through the ITIL glossary

{ Posted on Aug 09 2006 by annegentle }
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I'm impressed with the level of detail the OGC has for their vocabulary surrounding ITIL In working on a glossary of terms for Business Service Management, I've discovered the ITIL glossary, version 3.0, and I'm reading it with ...Read More »

Alterpoint blog gives kudos to our Routes to Value approach to BSM and ITIL

{ Posted on Jul 19 2006 by annegentle }
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Breaking down best practices by making the parts easily accessible Alterpoint is located in Austin (where I'm located) and makes network management software that is integrated with our BMC Remedy Action Request System and BMC now ...Read More »

Throw out ITIL, but keep the CMDB?

{ Posted on Jul 02 2006 by annegentle }
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Dennis Drogseth talks about a case study where the company threw out ITIL but kept their CMDB Just read an interesting article in Network World's Systems Management newsletter, "The jury's in on the CMDB, or is it?" ...Read More »

Controversial ITIL blog asks the reality check questions

{ Posted on Jun 30 2006 by annegentle }
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Taking a look at the ITIL Skeptic and his links I stumbled across The ITIL Skeptic's blog today, reading on digg.com. An entry about the seeming impossibility of creating and maintaining a useful CMDB (Configuration ...Read More »

Follow up for ITIL and monitoring

{ Posted on Apr 07 2006 by annegentle }
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I posted a scenario last week and got some feedback from the CONTROL-M folks Shortly after posting my ITIL and monitoring scenario about BMC Performance Manager notifying CONTROL-M that an SAP job was failing, I got a ...Read More »

An ITIL-centric search engine

{ Posted on Feb 17 2006 by annegentle }
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Dr. ITiL tipped me off to a specialized search engine for ITIL There's a new research tool for those of us learning about and researching ITIL (Information Technology Infrastructure Library). You can find it at www.ITServiceToday.com. I've ...Read More »

GamingWorks BV developed the Apollo 13 ITIL experience

{ Posted on Dec 30 2005 by annegentle }
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Despite my inability to read Dutch, I got a nice note telling me who created the Apollo 13 ITIL game simulation I've been meaning to blog about this for a while, and I apologize for my tardiness! A few ...Read More »

Continuing your ITIL education

{ Posted on Dec 02 2005 by annegentle }
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Found that the University of Minnesota's College of Continuing Education offers ITIL certificate courses Over at the epr4it blog, there's a post about the University of Minnesota's College of Continuing Education's ITIL professional certifications offering. ...Read More »
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