Posts Tagged ‘personas’

User and task analysis – or, how do I start writing anyway

{ Posted on Sep 13 2007 by annegentle }
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Categories : techpubs, writing
My writing teammates and I are working through our favorite ways to start a project and do user and task analysis. The exercise forced me to write down what it is I do when starting a new project. My formal training ...Read More »

My persona for topic authoring

{ Posted on Oct 19 2006 by annegentle }
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Categories : DITA, talk.bmc
Eye-opening look at my own persona - using my job description to write use cases for what we'll look for in a DITA-based workflow for topic authoring In a planning meeting for creating our new topic-oriented workflows and processes ...Read More »

Best Buy’s personas hit the mainstream

{ Posted on Sep 29 2005 by annegentle }
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Categories : talk.bmc
Where I muse about personas and technical writing It is exciting when something relevant to your job hits the mainstream news sources. In my case, Best Buy's use of personas to help create empathy and understanding of ...Read More »