Posts Tagged ‘search’

Biggest der! moments

{ Posted on Jul 15 2009 by annegentle }
2 Comments
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Categories : social media
Huh or Duh or Der, but not Aha. The Aha moment is reserved for that moment of discovery and understanding. The Der moment is when you realize you've done something quite silly! My recent one was during my final weekend with ...Read More »

You’ve got Google Site Search data, now what?

{ Posted on Mar 30 2009 by annegentle }
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Categories : techpubs
I've been collecting decent search data for only about three months now, after an initial misconfiguration. Since we have  multiple help sites and multiple search engines, some of the data from the early months of implementation isn't as useful - ...Read More »

Social media and web content writings

{ Posted on Dec 15 2008 by annegentle }
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Categories : social media
I've got more blog entries published on the Duo Consulting blog about social profiles, blogging policies, widgets for your web content (I like to call it bling for your blog) and general posts about online interaction and learning. I really ...Read More »

How does search affect delivery and presentation methods?

{ Posted on Nov 11 2008 by annegentle }
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Categories : writing
Search technology and its application by our users is an ever-growing aspect of technical documentation today. How many times have you seen "I found the following Microsoft Knowledge Base article using a Google search." (or have you been guilty of ...Read More »

Finding and following conversations – applicable for technical writers?

{ Posted on May 22 2008 by annegentle }
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Categories : social media
Bryan has the following ideas for finding and following conversations, and I think these are quite applicable to our role as technical writer also. The only item I find wanting in his post is - what keywords do you use? ...Read More »

Collaboration with asynchronous communication – getting to know “you”

{ Posted on May 06 2008 by annegentle }
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Categories : social media, wiki, writing
While gearing up for different conference trips and presentations, I've been trying to get to know collaborators using asynchronous communications, such as listening to Char James-Tanny's podcast on techwritervoices.com. She presented "Virtual Ways of Communicating" at a Florida STC meeting ...Read More »

Stories from SXSWi 2008 – Creating Findable Rich Media Content

{ Posted on Mar 31 2008 by annegentle }
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Categories : social media, sxsw
Here are my notes for the Creating findable rich media content session at SXSW Interactive. Listen to the podcast for yourself if my haphazard notes are difficult to follow. Navigation typically not followable for Flash, etc. Text is embedded, not retrievable ...Read More »

Specialized information hoarding

{ Posted on Jan 08 2008 by annegentle }
3 Comments
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Categories : techpubs, wiki
I get the greatest blog ideas from my lunch companions lately. This week it was a few former BMC writers. At BMC, the writers have an annual book exchange around the holiday time, and it was so popular we sometimes ...Read More »

Serendipitous trips through the river of information

{ Posted on Nov 08 2007 by annegentle }
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Categories : social media, tools, writing
Anne Zelenka has once again nailed down the idea of how to work in a new world where there are far too many sources of information and no way to use technology to help you sift through that information. So ...Read More »

An ITIL-centric search engine

{ Posted on Feb 17 2006 by annegentle }
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Categories : talk.bmc
Dr. ITiL tipped me off to a specialized search engine for ITIL There's a new research tool for those of us learning about and researching ITIL (Information Technology Infrastructure Library). You can find it at www.ITServiceToday.com. I've ...Read More »
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