Posts Tagged ‘social’

Casual users and Power users – what type of online help do they want?

{ Posted on May 11 2009 by annegentle }
10 Comments
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Categories : techpubs
I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach's presentation, Best Practices for Developing User Assistance caught my eye. He has slide after ...Read More »

Reasons for moving towards a conversation, towards collaboration, towards the community

{ Posted on Sep 12 2008 by annegentle }
2 Comments
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Categories : social media
What if your user's guide had to read like an Instant Messaging, or IM conversation - quick, real-time questions, fast answers, and tailored to nearly every potential customer situation? Harry Miller from Microsoft pondered this very question in a ...Read More »

Creating social media versus social networking

{ Posted on Jun 25 2008 by annegentle }
8 Comments
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Categories : social media, techpubs
An interesting comparison and contrast with two recently added time-sink temptations while online. As of a few weeks ago, you can submit news stories to the new WriterRiver.com, a digg clone site with the clever Sink or Float capability on news ...Read More »

Here Comes Everybody: The Power of Organizing without Organizations

{ Posted on Apr 24 2008 by annegentle }
2 Comments
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Categories : social media, techpubs, wiki, writing
I’ve listened to about the first 45 minutes of Clay Shirky’s talk on “Here Comes Everybody: The Power of Organizing without Organizations.” http://cyber.law.harvard.edu/interactive/events/2008/02/shirky. Well worth the time spent – especially for my current employer's product set, which enables organizations to ...Read More »