Posts Tagged ‘technical publications’

How many roles can a documentation expert have in a company?

{ Posted on Jan 08 2009 by annegentle }
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Categories : techpubs
Harjot Dhodi asked, "What is the difference in the role of: Document Architect, Template Designer, Writer, Technical Editor, and Production Editor? Can a person be told to handle all these roles?" I'll try to examine these roles one at a ...Read More »

What if users wrote the manuals?

{ Posted on Sep 22 2006 by annegentle }
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Categories : talk.bmc
A real world look at wikis with Wikipedia as the case study... who is creating that content, anyway? Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I'm reading "Who Writes ...Read More »

Seducing users to learn by reading the manual

{ Posted on Aug 30 2006 by annegentle }
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Categories : talk.bmc
Thought provoking post over at Creating Passionate Users -- shiny slick seducing user manuals From a recent post by Kathy Sierra at Creating Passionate Users, "What if instead of seducing potential users to buy, we seduced existing users to learn?" I ...Read More »