Where I connect diet Coke and ITIL, oddly enough
At my office, our Coke machines are on free vend. What a great employee benefit for a diet Coke drinker like me. It’s my coffee substitute. Unless I’m going to be giving a presentation (ItalktoofastwhenIdrinkcaffeine), I drink a lot of diet Coke. I’m very excited to have stumbled across a diet Coke decoder page via Kottke.org. Ever wonder what diet Coke Zero is? What about diet Coke with Splenda? This blogger took the time on the Coca-Cola support line to find out the scoop on all these kinds of sugar-free Coca-Cola formulas. Nice! Plus she describes the historical information, which is nice to know and not always easy to find out.
In the spirit of elucidating and decoding, I’d like to offer some basics to help demystify ITIL. I’ve said it before, I’m still wrapping my mind around the concepts. One of the best articles I’ve read on the subject so far is ITIL Power: Why the IT Infrastructure Library is becoming the most popular process framework for running IT in America, and what it can do for you at cio.com. Interestingly, this article focuses on its popularity in America, but ITIL originates from the UK-based Office of Government Commerce (OGC).
If you look on the OGC site, you find that the IT Infrastructure Library comprises eight books, and ITIL is a framework for IT Service Management (ITSM).
- Software Asset Management
- Service Support
- Service Delivery
- Planning to Implement Service Management
- Information Communication Technology (ICT) Infrastructure Management (The C for Communications expands IT beyond computers to telephones, televisions, and so on.)
- Application Management
- Security Management
- The Business Perspective
Okay, now I have helped decode a few of the acronyms, but I know it’s merely the tip of the iceberg. What ITIL articles have you found helpful?