Archives for January 2006

January 24, 2006 by annegentle

Google Desktop to the rescue

Wherein I admit to a completely foolish overwrite of a white paper in progress, but also tell you how Google Desktop saved my text and made my day I was working in Word 2003 this morning on a white paper and wanted to create an outline. I deleted the body text between headings and THOUGHT […]

January 20, 2006 by annegentle

A smart Google search to locate specifics in BMC’s tech docs

Here’s a method for searching BMC’s repository of technical documentation using Google You can use Google’s site: search feature to look for technical documentation that’s stored on the www.bmc.com web site. Just add site:bmc.com/supportu/documents to any search string that you enter in Google, and the results that are returned are only from the BMC web […]

January 19, 2006 by annegentle

Questioning technical publications best practices

List of the questions I asked of our panelists about best practices in technical publications Here are the questions I asked of our panelists at our October STC meeting in Austin that further investigated and challenged the best practices listed in the “Tech writers as sales reps?” article on which we focused. Over the next […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]