Archives for March 2006

March 11, 2006 by annegentle

On my way to SXSW Interactive

I’m on my way to SXSWi 2006 I last attended SXSW Interactive in 2003. Just three short years ago I was … enamored with CSS… awed by search engine technology and Google… struck by Flash’s programming capability… 🙂 I found my old trip report and read through it prior to this year’s conference. Maybe I’ll […]

March 8, 2006 by annegentle

Sesame Street lessons learned

A roundup of some Sesame Street items I found Globalization Lessons from Sesame Street on Going Global the other day and thought it was really interesting. I have worked on very few globalization efforts related to tech pubs, so I don’t have a lot of commentary to go along with this link, but I liked […]

March 2, 2006 by annegentle

Our DITA experience at BMC Software

With The Rockley Report now available for free, I can point you to a case study about our use of DITA. DITA stands for Darwin Information Typing Architecture, an XML-based information architecture design originally from IBM but also an OASIS Standard with an open source toolkit on SourceForge also available. This case study outlines our […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]