Archives for August 2006

August 18, 2006 by annegentle

I won’t be at BMC UserWorld

But I have a really good excuse… I’m cruising through the BMC UserWorld session catalog, looking at the sessions I’d like to attend but can’t. Fortunately, it’s for a very good reason. I’ll be a little bit too pregnant to board the plane for the trip home to Austin from San Francisco! The main conference […]

August 16, 2006 by annegentle

Using the DITA catalog for your specializations, creating a Public ID

Thought our discovery might help you as you specialize DITA At BMC we are dusting off some DITA specializations that we did about two years ago. We were using the non-OASIS release of DITA at the time, and our XML guru discovered that where the DITA dtd, mod, and entity files once said “IBM,” they […]

August 9, 2006 by annegentle

Learning a lot by reading through the ITIL glossary

I’m impressed with the level of detail the OGC has for their vocabulary surrounding ITIL In working on a glossary of terms for Business Service Management, I’ve discovered the ITIL glossary, version 3.0, and I’m reading it with interest. It’s a writing task taken very seriously with wonderful cross referencing and consistency of terms and […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]