Archives for April 2007

April 12, 2007 by annegentle

Getting Started with DITA

A brief overview for a couple of fellow Austin writers who have asked me recently how and where to get started with DITA I have gotten two similar questions about getting started with DITA in the time span of about two weeks, so I thought I’d borrow from some of my answers as a write-up […]

April 10, 2007 by annegentle

Checking out the new DITA Users website

Using a coupon code (it’s BETA) I joined the new DITA Users website for free today I was looking at DITA Storm, the web-based DITA editor, for a side project today and came across a link touting “comprehensive project-level DITA authoring and publishing experience.” I’m pretty excited about this discovery — it’s ditausers.org, a place […]

April 3, 2007 by annegentle

Tech writers are blogging and podcasting

There are a bunch of new tech writing-related blogs and podcasters that I’m excited to see Since I’ve been away on maternity leave since October 2006, I missed the arrival of techwritervoices.com,, all podcasts related to technical writing topics. Very exciting stuff, birthed the same month as my new baby! I had already stumbled across […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]