Archives for May 2007

May 9, 2007 by annegentle

Read it sideways

The origin of the emoticon revealed I just read about this and I am loving the history behind it. Plus I’m impressed that someone has some amazing backup tapes. The emoticon entry on Wikipedia tells us that Scott Fahlman was the originator of the Emoticon. His post from 1982 was recovered in 2002 by a […]

May 8, 2007 by annegentle

Troubleshooting my Configuration Management installation

My new assignment had me searching for troubleshooting information and I hit the jackpot Have you ever solved a particularly nasty bug or fixed a problem while writing an email to a co-worker about the problem? Merlin Mann of 43folders has a great post describing how to Solve problems by writing a note to yourself. […]

May 1, 2007 by annegentle

No time for music? Apply some technology to that problem

iPod and iTunes tricks for busy people Playlists are great, but who has the time? Outsource the creation of playlists I say I don’t have nearly as much time to spend listening to and enjoying music and selecting it according to my own tastes and needs for the music, such as for relaxation or for […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]