Archives for September 2007

September 17, 2007 by annegentle

The anti-social folksonomist

I’m finding that in del.icio.us I’m using keywords that no one else uses. Does this mean I’m an anti-social folksonomist? This discovery reminds me that it’s important for findability to have tags that others will use too. On sites where popularity counts, it might be better to match others’ tags depending on what your end […]

September 17, 2007 by annegentle

Hyperviews Online article about CMS for website

Here’s a link to my latest article on Hyperviews Online, the newsletter/blog for the Society for Technical Communication Online Special Interest Group (STC Online SIG). It’s called Using a Content Management System (CMS) for your STC community web site. The STC Austin chapter is re-designing the community website, and I volunteered to help. We started […]

September 13, 2007 by annegentle

User and task analysis – or, how do I start writing anyway

My writing teammates and I are working through our favorite ways to start a project and do user and task analysis. The exercise forced me to write down what it is I do when starting a new project. My formal training began in graduate school but my practical training happened at only two different companies, […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]