Archives for September 2007

September 10, 2007 by annegentle

Use a blog to respond to a blog post?

I’ve been diving deeper into social media and its use to make connections via email and also in real life. For example, I had a great lunch conversation with Alan Porter at Quadralay a few weeks back. We made the connection thanks to a comment conversation on Tom Johnson’s blog, I’d rather be writing. I […]

September 7, 2007 by annegentle

Emerging wiki use – now and future wikis

As you might have seen on The Content Wrangler recently, I wrote a response to JoAnn Hackos’ article, Is there a wiki in your future? and Scott Abel chose the title for my special contribution to his site. I think the title of this blog post – Emerging wiki use – now and future wikis […]

September 5, 2007 by annegentle

Non-profit technology mashup with LOLcats

I found this image on the new lolnptech site, and the site gave me a good chuckle. The cat is saying “Oh noes! Manual waz written 4 geekz not social workerz!” This particular image hit home since I help write the manuals for iMIS. Typically our audience isn’t doing social work, necessarily, though. More likely […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]