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November 12, 2007 by annegentle

Community support – don’t think of yourself as a customer but as a member of a movement

Community support – don’t think of yourself as a customer but as a member of a movement

I’ve signed up for the Give 1 Get 1 program for One Laptop Per Child, and just received the email today, November 12, 2007, with the link to the site, www.laptopgiving.org.

group-giving_v2.jpgI read the terms and conditions with interest because I am seriously considering purchasing a laptop either for my son, who is four, or for his classroom of four-year-olds. Plus, I’ve been volunteering to help with their end-user documentation.

I’d love to buy one for every classroom at my son’s preschool but that’ll take some fundraising. I’ll boldly propose here that you can contact me if you’re interested in buying enough for a small preschool in Austin, Texas in addition to kids in least developed countries around the world.

I absolutely LOVE the spirit of the support statement. It reads as follows:

Neither OLPC Foundation nor One Laptop per Child, Inc. has service facilities, a help desk or maintenance personnel in the United States or Canada. Although we believe you will love your XO laptop, you should understand that it is not a commercially available product and, if you want help using it, you will have to seek it from friends, family, and bloggers. One goal of the G1G1 initiative is to create an informal network of XO laptop users in the developed world, who will provide feedback about the utility of the XO laptop as an educational tool for children, participate in the worldwide effort to create open-source educational applications for the XO laptop, and serve as a resource for those in the developing world who seek to optimize the value of the XO laptop as an educational tool. A fee based tech support service will be available to all who desire it. We urge participants in the G1G1 initiative to think of themselves as members of an international educational movement rather than as “customers.”

I’ve been working on documentation for the XO laptop in the wiki at wiki.laptop.org/go/Simplified_user_guide and then taking the wiki content over to an Author-it instance. I’ll write more later about a wiki-based workflow, especially with translation in mind, and we are putting a process in place. Please, feel free to edit that page or contact me if you are interested in contributing.

Personally, the most difficult part so far has been my limited ability with design and layout. I have grand visions but feel my layout skills are inadequate for a kid- and parent-friendly look within Word. Nonetheless, it is an exciting time to be a small part of such an influential project.

I’m one of the friends, family, and bloggers who is willing to help with the XO laptop. So I urge you to go to www.laptopgiving.org and put your U$399 to good use.

Related

Filed Under: tools, wiki, writing Tagged With: content, customer created content, customer feedback, customer support, education, G1G1, laptop.org, OLPC, rss, social media, wiki, writing, XO, XO laptop

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