Archives for February 2008

February 19, 2008 by annegentle

How to be an Agile Technical Writer with a cool acronym like XTW

One reason why I like the show Dirty Jobs so much is because Mike Rowe, the host, is so respectful and honest about the work that people do each day. Dirty Jobs offers such a great viewpoint on work that is done each and every day. I recently discovered that Sarah Maddox, a technical writer […]

February 13, 2008 by annegentle

Can DITA train writers? Or does it require too much programming?

DITA for writers (content creators) I just did a search on amazon.com for books for beginning technical writers and also to investigate what books are being written for our profession and for others wanting to start in our profession. I came across a book called Writing Software Documentation: A Task-Oriented Approach that suggests three categories […]

February 8, 2008 by annegentle

Upcoming wiki talks in the central Texas area

Next week I’m presenting at the Alamo STC Chapter, giving a talk titled “A Technical Writer’s Role in Web 2.0 — Wiki-fy Your Doc Set.” It’s at the Igo Library in northwest San Antonio and you’ll want to refer to their website for directions. It’s Tuesday February 12th with the presentation starting at 7:00. I […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]