Upcoming presentations in Austin and Houston

I’ll be presenting Documentation as Conversation at the Austin STC meeting Tuesday October 7th.

Austin When

Tuesday October 7th
6:00 – 6:30 PM: Networking
6:30 – 7:30 PM: Program
7:45 – 9:00 PM: Networking dinner

Austin Where

UT Commons Center – Room 1.138 [Map]

Then in November I’m going to make the trip to the Houston STC Meeting Tuesday November 11th.

Documentation as Conversation: Working conversation and community into documentation using social technologies

Even if your documentation system does not converse with your users, your documentation can help customers talk to each other and make the connections that help them do their jobs well, play with technology at home, or learn something new in a classroom setting.

Instead of concentrating on single sourcing or the tools of the trade, this talk describes how you can think about documentation and user assistance in a conversational way, perhaps with the help of some social networking applications. I’ll also discuss the in-person FLOSS Manuals BookSprint as a use of a wiki paired with a community event to gather together writers to accomplish documentation goals for free, open source software projects.