It went all too quickly, but for the past few months I’ve been working with Tom Parish on podcast production at talk.bmc.com. I’ve since decided I can’t juggle quite that many balls in the air, but I’m pleased with how these podcasts turned out. I learned a lot about the behind-the-scenes work of recruiting interviewees, […]
Archives for September 2008
Reasons for moving towards a conversation, towards collaboration, towards the community
What if your user’s guide had to read like an Instant Messaging, or IM conversation – quick, real-time questions, fast answers, and tailored to nearly every potential customer situation? Harry Miller from Microsoft pondered this very question in a podcast in the mid-2000s. Sometimes users expect precise answers from their user guide. When you work […]
BookSprint Laps
What is a continuation of a BookSprint called? I’m not sure what to call it, nor do I know which metaphors might fit, but there has been some additional energy emanating from the Austin-based OLPC BookSprint. In the week following the FLOSS Manuals BookSprint, OLPC has energized interns and staff members to continue refining existing […]