Yep, yet another Google-related post. I guess I can’t get away from Google lately. Documentum is the storage location for much of BMC Software’s technical documentation, and this press release announces that EMC has chosen to integrate Documentum ECI Services with Google Desktop for Enterprise. It’s based on version 5.3 and offers full-text search capability across all types of documents stored in Documentum.
I also learned from this ComputerWorld article that Documentum already supported Google Web site search and the Google Search Appliance. This announcement touts the ability to use the Google Desktop search index.
The article also says that one target for this type of search is the call center employee whose job success depends on finding answers fast. I think many of us know how helpful it is to find answers fast regardless of job description. But certainly this is a tool for keeping your help desk and service desk fast and responsive.