Archives for November 2009

November 24, 2009 by annegentle

Shopping for a writer on Black Friday?

Boy, do I have ideas for you if your shopping list includes a technical writer, web writer, copywriter, or content strategist. Heck, I have gift ideas for anyone interested in reading, writing, and the web. Now, you might think the first gift to buy a reader and writer is an ebook reader, but TeleRead cautions […]

November 20, 2009 by annegentle

Talkin’ ’bout a revolution at the STC Summit 2010

I don’t know if it’ll sound like a whisper, but I am excited that my proposal was accepted for the 2010 STC Summit in Dallas! Here’s what I’ll be presenting: I’m participating in a Content Strategy Progression as described on the STC Content Strategy Special Interest Group blog entry on said progression. I’ll talk about […]

November 18, 2009 by annegentle

Trip report from Non Profit Bar Camp Austin

I could only attend Non Profit Bar Camp Austin in the morning, but it was quite enjoyable. Bar Camp is definitely one of those meetings where the conversations had between the sessions can as informative as the actual sessions. I arrived and signed in and was standing in front of the board right when the […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]