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May 28, 2010 by annegentle

Elsewhere on the ‘Net

I haven’t done a round up of other places I’ve been writing lately, so I thought I’d offer a roundup of articles I’ve written for other sites.

What I’m writing

10 ways to motivate employees to use your CMS – Fierce Content Management

As a content strategist, what motivations help you meet your content goals when integrating a content system? Often the tool selection gets the most attention, yet the motivation of contributors is going to make or break the success of the project. Motivation is a psychological feature–a willingness to act that precedes behavior. You might think of a points system with rewards as a motivation system, but rewards are only one type of motivation. Read more

Putting the User in User Assistance – WritersUA

People on today’s social web are accustomed to participating in conversations, having a voice, giving opinions, offering reviews, and generally interacting with content and with each other like never before on the web. How can we enable users to respond to or contribute to user assistance? The answer could be a wiki, but a wiki is not required to enable more interaction with users. Here are some specific techniques, starting with the simple and moving towards the more complex, including wiki implementation practices. Read more

What I’m reading

I’m also posting reading items to my delicious.com/annegentle account that might interest my blog readers.

First Steps in Flex Screencasts

The concise examples seem to resonate with how developers learn new technologies.

We meant to do that… (part I) | MsCyra’s Web Development Blog

They say developers learn best by watching (or seeing the results of) other developers code.

How developers learn survey results – interesting

Results from flash developer survey, 100 or so responding. “…the tendency to lean heavily on search to find out about technology and the low number of developers who use classroom training. Online training and videos are fairly popular – although in each case around 50% do not use them.”

WDVL: ‘Users’ Versus People–Understanding What Motivates Online Behavior – Page 2

“As consumers of online experiences are becoming more sophisticated and demanding, understanding and applying psychological and sociological principles in the design of online resources is becoming increasingly critical.”

Related

Filed Under: social media, techpubs, writing Tagged With: articles, CMS, content, content management, reading, user assistance, writing

More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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