Technical writing with Continuous Integration and docs-as-code
Talk about user-created content. I’ve become a video producer, amateur being the kindest description I can come up with for myself. I haven’t been posting as much lately because I’ve been working on this video to describe FLOSS Manuals and the recent BookSprint. Take a look and let me know what you think. Looking at […]
It went all too quickly, but for the past few months I’ve been working with Tom Parish on podcast production at talk.bmc.com. I’ve since decided I can’t juggle quite that many balls in the air, but I’m pleased with how these podcasts turned out. I learned a lot about the behind-the-scenes work of recruiting interviewees, […]
What if your user’s guide had to read like an Instant Messaging, or IM conversation – quick, real-time questions, fast answers, and tailored to nearly every potential customer situation? Harry Miller from Microsoft pondered this very question in a podcast in the mid-2000s. Sometimes users expect precise answers from their user guide. When you work […]