Now a free ebook bundle
Now available as a free ebook bundle from XML Press! Go to http://xmlpress.net/publications/conversation-community/ to get a copy.
Want to involve and engage users of your documentation? Looking for a faster ramp up for integrating social technology into user assistance? Wonder what all the fuss is about concerning social media, participatory media, and user-contributed content?
Me too. That’s why I started getting involved in community documentation – first by volunteering for open source projects, and now by working with clients who want to invent new ways of engaging their users through community and social media sites. I’m working hard to advocate for community documentation. For companies that want to integrate a community site or reinvent their documentation to involve community and social media, I can provide an analysis and a process for integrating social media strategically in technical documentation.
Book: Conversation and Community: The Social Web for Documentation
If you are facing requests to incorporate social media and customer connections in your documentation, this book is for you. You can read more about the book on this site, and you can download a free ebook bundle from XML Press.
Article: Embrace the Un: When the Community Runs the Event
Learn more about real-time collaborative events such as Book Sprints in this article, Embrace the Un: When the Community Runs the Event, co-authored by Janet Swisher and me.
Article: Build a DITA Wiki Hybrid
In this article, Build a DITA Wiki Hybrid, co-authored by Lisa Dyer, Michael Priestly, and me, you can learn about theoretical and practical examples of merging DITA (Darwin Information Typing Architecture), a structured authoring methodology, and wiki’s freeform authoring and editing capabilities.
Article: The “Quick Web” for Technical Documentation
I wrote this article, The “Quick Web” for Technical Documentation, after researching how wikis were implemented for end-user documentation after an Agile co-worker continued to challenge me to find good examples of useful wikis. Though it is showing its “age,” the principles of how wikis are used for technical documentation still hold true, and this article became suggested reading for a technical writing course at Lehigh Carbon Community College.