blogging | Just Write Click

August 12, 2008 by annegentle

Fun with Wordle

I love this visualization toy, Woordle at http://wordle.net/, and as it turns out, I use the word “love” quite a bit. That and “really.” Who knew? It’s quite fun to make a Wordle because of the animation you see while the word “cloud” is added to, so I highly recommend trying it for yourself. […]

July 26, 2008 by annegentle

BookSprint for Floss Manuals writing for the XO and Sugar

I’ve been busy lately working on plans for a Floss Manuals BookSprint. A BookSprint is a week-long concentrated effort of technical writers getting together to create a manual for free, libre open source software products. BookSprints are like a workshop where writers come together to learn how to write good user documentation. BookSprints are also […]

March 26, 2008 by annegentle

Examples of content providers blogging for customers

Sarah O’Keefe wrote up a nice summary of the WritersUA Pundits Panel, and Bogo Vatovec (of Bovacon) made a statement something like this: Introverted technical writers will not be writing help any more and will be replaced with experts moderating support forums. … Technical writers can no longer afford to hide in their cubes, they […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]