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August 13, 2007 by annegentle

Feedburner support – they help until it sticks

I want to extol the virtues of Jon Klem at Feedburner, plus give a status update for this feed and the old TalkBMC feed. Now the feeds have been combined into one, bringing subscribers over with no interruption, and Jon stuck with me for no less than a 16-email message thread so that he and […]

Filed Under: blogging Tagged With: blogging, blogs, customer support, feedburner, feeds, rss, technical support

July 20, 2007 by annegentle

Retro feeds, or time warping your RSS reading, a mash-up proposal

Retro feeds, or time warping your RSS reading, a mash-up proposal

Is the world ready for time-warped RSS feeds? As feed and subscription technology ages ever so slightly, I thought there might be a need for the ability to read RSS feeds only from a certain window of time. Plus I had just finished the book “The Time Traveler’s Wife” which seems like chick lit until […]

Filed Under: blogging, rss, social media

July 15, 2007 by annegentle

Technical details of feed and blog set up

Last week I got an email asking me if I had taken over someone else’s blog since WordPress.com had a slight problem with feed glitches. Eep, I did nothing of the sort. But then I got a second comment asking if I was aware that the talk.bmc feed now gives justwriteclick.com content, and I realized […]

Filed Under: blogging

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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