Technical writing with Continuous Integration and docs-as-code
I used to drive up and down I-35 to get to my job (in a reclaimed mall) at Rackspace in San Antonio. I passed by Buc-ee’s and their billboards many times on that drive. Buc-ee’s is a super-charged truck stop based in Texas, with a large selection of just about anything (clothes, snacks, candy, jerky) […]
I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]
In this case study on docslikecode.com, Jennifer Rondeau shares her story of gaining the trust of her developer coworkers so that she could edit code comments for a remote management web service at Symantec. This is an excellent, in-depth piece, and I really appreciate her writing it up to share. While Jennifer was writing up […]