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February 2, 2014 by annegentle

OpenStack Operations Guide Mini Sprint

We held a two-day mini-sprint in Boston at the end of January to update the OpenStack Operations Guide. You may remember the first five-day sprint was in Austin in February 2013. This time, the sprint was shorter with fewer people in Boston and a few remote, but we had quite specific goals: Update from Folsom […]

December 29, 2013 by annegentle

A Few of my Favorite Things for 2013

This year has been filled with interesting finds, discoveries, and productivity. Plus oxford commas! Here are my favorite things for 2013. The Hunger Games trilogy, because it’s like a window into a mind of a smart writer who writes with purpose. The Documentation chapter of the Developer Support Handbook has to be one of my […]

November 13, 2013 by annegentle

Reflecting on the OpenStack Summit in Hong Kong

We have come such a long way since November 9, 2010, when I attended my first-ever OpenStack Summit in San Antonio Texas. I couldn’t pronounce Vishvananda Ishaya’s name, I kept interchanging swift and nova code names, and I could hardly remember two Linux commands in a row. But I got some great t-shirts, kept asking […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]