I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]
Hone your writing skills or specialize? Observations from 2009
Never permit a dichotomy to rule your life, a dichotomy in which you hate what you do so you can have pleasure in your spare time. Look for a situation in which your work will give you as much happiness as your spare time. Pablo Picasso Someone pointed out a bit of a dichotomy in […]
How to use Jekyll for Version Drop-down Menus
“Surely I’m overthinking this,” I kept saying to myself, impatiently waiting for a solution to appear before my eyes. I learned that it’s tough to create versioned content with a static site generator, while making sure that the source control system does the version tracking and scripts do the build automation and your theme doesn’t […]