content strategy | Just Write Click

February 28, 2017 by annegentle

Announcing: Docs Like Code

The ebook is now available on Lulu.com! Updated to add: now available in paperback and ebook on Amazon, iBooks, Nook, and Kobo. Much appreciation to the people and teams who made this possible. Diane Fleming and Kelly Holcomb wrote and edited with me and worked tirelessly to craft this collection of inspiration, use cases, and […]

December 30, 2014 by annegentle

How to get started writing API docs

I know a lot of people who want to consume awesome API docs. Let’s talk about what it takes to get started writing them. I’m not talking about completing your API docs. I’m talking about just getting started, what does it take? For API documentation especially REST APIs, I’d advocate a reference-first approach. Like the […]

December 29, 2013 by annegentle

A Few of my Favorite Things for 2013

This year has been filled with interesting finds, discoveries, and productivity. Plus oxford commas! Here are my favorite things for 2013. The Hunger Games trilogy, because it’s like a window into a mind of a smart writer who writes with purpose. The Documentation chapter of the Developer Support Handbook has to be one of my […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]