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April 14, 2023 by annegentle

Get a Docs-as-Code Job by Volunteering in Open Source

As a technical writer interested in learning docs-as-code, volunteering in open source can be a great way to gain experience and develop your skills. It’s a path I took early in my career; I learned what I wanted to know by volunteering in open source. You can take the opportunity to work with other professionals […]

Filed Under: social media

April 7, 2023 by annegentle

How to Leverage Content Strategy Snippets

How to Leverage Content Strategy Snippets

I used to drive up and down I-35 to get to my job (in a reclaimed mall) at Rackspace in San Antonio. I passed by Buc-ee’s and their billboards many times on that drive. Buc-ee’s is a super-charged truck stop based in Texas, with a large selection of just about anything (clothes, snacks, candy, jerky) […]

Filed Under: community, content strategy, social media Tagged With: community, content, social media, writing

February 16, 2022 by annegentle

How to Choose a GitHub Plan for Technical Writing?

How to Choose a GitHub Plan for Technical Writing?

You may find that the free plan gives you all you need, but for four dollars a month, access to Codespaces, Pages, and Wikis are right in the sweet spot for technical writers using GitHub and docs-as-code techniques. What has changed in GitHub pricing? I previously wrote GitHub Pro Account Or GitHub Free Account For […]

Filed Under: social media

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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