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May 20, 2010 by annegentle

Documenting Open Source Software

I love reading different community perceptions of both FLOSS Manuals, where we write open docs for open software. I’m also lurking on mailing lists and forums where open source projects are figuring out documentation needs for their users. Forgive me if I ramble a bit, but I’ve been thinking about these concepts lately while discussing […]

Filed Under: social media Tagged With: audience, authoring, collaboration, community, content, open, open source, tools, wiki

May 18, 2010 by annegentle

Business Etiquette, Community Etiquette

Business Etiquette, Community Etiquette

After seeing this great instructional guide to eating sushi, I realized the only way I knew any of the rules or guidelines for sushi dining was through example. I learned that one of my examples was wrong – you’re not supposed to make a “soup” with your wasabi in your soy sauce. Sushi Rules, Social […]

Filed Under: social media Tagged With: authoring, collaboration, community, content, people, tools, wiki

May 13, 2010 by annegentle

Austinites Talking about SXSW Interactive

Tom Johnson asked Janet Swisher and I about our experience with the South By SouthWest Interactive conference in comparison to the STC Summit. Janet and I are both from Austin – though she has been here nearly 20 years and I have a mere 10 years as an Austinite. We edited the captions, so hopefully […]

Filed Under: social media Tagged With: STC, stc10, sxswi

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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