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March 24, 2010 by annegentle

Social media, conversation, and writing style

Social media, conversation, and writing style

What are some pointers for developing a style guide for writing on the social web or for certain social mediums? I discuss style guidance at length in chapter 7 in my book, which is titled Finding Your Voice. In fact, I read from chapter 7 for my book reading at South By Southwest Interactive last […]

Filed Under: social media, writing Tagged With: social media, style, style guide, writing

March 9, 2010 by annegentle

One community takeaway

Here’s a question and answer writeup that I have had squirreled away for a while. Q: You recently published a book entitled “Conversation and Community“. If you could pick just one thing from your book about interacting with the community, what would it be? A: I actually blame Whurley and Michael Cote’ for getting me […]

Filed Under: social media Tagged With: community documentation

March 6, 2010 by annegentle

Respondents needed for user research authoring-tools

Today’s post is from four graduate students from communication and information sciences at Radboud University in the Netherlands. If you work, or ever worked, with Author-it, RoboHelp, MadCap Flare or Help&Manual, we hope that you are willing to participate in user research. You can participate by responding to all answers in their anonymous online survey: […]

Filed Under: social media Tagged With: help, survey, tools, user assistance

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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